Where Service Design Breaks Down: Real-World Challenges
Recently, I had a mentoring session focused on Service Design. As it often happens with knowledge work, the thinking doesn’t stop when the meeting ends. The topic stayed with me, and I started reflecting more Read more…
State of Industry Reports
UPDATED: October 31, 2024 Recently, I stumbled upon a blind spot in knowledge within one organization — industry reports. To my surprise, not everyone seems to be aware of their existence. Even seasoned practitioners like Read more…