Recently, I had a mentoring session focused on Service Design. As it often happens with knowledge work, the thinking doesn’t stop when the meeting ends. The topic stayed with me, and I started reflecting more broadly on common service design challenges. Here are a few that came to mind (certainly Read more
In today’s dynamic business environment, the significance of smooth team coordination is paramount. Effective teamwork not only boosts productivity but also increases employee satisfaction. Intriguingly, many efforts to introduce agility into an organization are confined to the team level. Borrowing from team topologies terminology, a situation may arise where the Read more
Recently, I’ve been reflecting on the key considerations when implementing Flight Levels in an organization, especially a large one. In essence, this pertains to how Flight Levels aligns with scaling. Here’s an improved list of insights I’ve gathered: With a keen understanding and application of these principles, organizations can strategically Read more
In this article, I’d like to explore the relationship between two models – the Kanban Maturity Model and Flight Levels. Explaining models goes way beyond the scope of the article, I assume the reader has some level of familiarity with both. Before mapping anything to anything or, at least, trying Read more