Flight Levels
Where Service Design Breaks Down: Real-World Challenges
Recently, I had a mentoring session focused on Service Design. As it often happens with knowledge work, the thinking doesn’t stop when the meeting ends. The topic stayed with me, and I started reflecting more broadly on common service design Read more…
Agile
State of Industry Reports
UPDATED: October 31, 2024 Recently, I stumbled upon a blind spot in knowledge within one organization — industry reports. To my surprise, not everyone seems to be aware of their existence. Even seasoned practitioners like you may discover a report Read more…
Kanban
Assessing Organizational Culture
Organizational culture, often perceived as immeasurable and not directly actionable, is frequently misunderstood. Some view it as irrelevant, while others oversimplify its complexity, suggesting quick fixes through projects or equating it with mere perks. Additionally, the misconception that culture is Read more…
Flight Levels
5 Signs Your Organization Needs Better Team Coordination
In today’s dynamic business environment, the significance of smooth team coordination is paramount. Effective teamwork not only boosts productivity but also increases employee satisfaction. Intriguingly, many efforts to introduce agility into an organization are confined to the team level. Borrowing Read more…
Flight Levels
Flight Levels and Scaling: A Guide
Recently, I’ve been reflecting on the key considerations when implementing Flight Levels in an organization, especially a large one. In essence, this pertains to how Flight Levels aligns with scaling. Here’s an improved list of insights I’ve gathered: With a Read more…
Kanban
An Insightful Overview of the New KCP Exam
Recently, I had the unique opportunity to experience the newly implemented exam by Kanban University, which is now a mandatory step toward obtaining the Kanban Coaching Professional (KCP) Credential. For those of you who might be feeling apprehensive about the Read more…
Leadership
The Challenges New Team Leaders Face
Embarking on the journey of a team leader is a thrilling and challenging adventure filled with opportunities for professional growth and positive change. However, as new responsibilities and expectations emerge, the role can prove daunting, especially at the onset. Remembering Read more…
Agile
The Evolution and Current State of Agile Development
Introduction Agile development has transformed the way we approach software development and project management. Emphasizing flexibility, continuous improvement, and customer collaboration, Agile came into being in response to dissatisfaction with the linear and rigid waterfall method prevalent in the 1990s. Read more…
Kanban
Navigating the Maze: Lead Time vs Cycle Time and Other Key Concepts
What do Lead Time, Cycle Time, System Lead Time, and Customer Lead Time really mean? These are frequently asked questions, and if I had a dollar for every time I’ve been asked, I could amass a fleet of drones to Read more…